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About Moaedvin

The company is based in Malmö. The company's postal address is 23252
If you wish to contact us, please send an email to moaedvin@gmail.com with your query and contact details or use the contact form on the website, and we will get back to you shortly.

Order

Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, price, billing, and delivery address.
If anything is incorrect in the order confirmation, you must contact us immediately by email at moaedvin@gmail.com.

Delivery

Our normal delivery times are 3-7 days. NOTE! Orders placed on weekends will be shipped no earlier than the following Monday.
If there are delays in delivery (without us having informed you of a longer delivery time), you should contact us at the email address: moaedvin@gmail.com.
Unclaimed package
When the package has been delivered to your postal agent, you must collect it within 14 days. Shipments not collected in time will be returned to the sender. If you do not collect your package in time, I reserve the right to charge you a late fee of SEK 150. For new delivery, you will also be responsible for the new shipping cost.

Prices

All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices caused by price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the time you receive an ordered item.

5.1 When exercising your right of withdrawal:
You must notify us that you wish to withdraw. The notification must be sent to us at moaedvin@gmail.com. Your name, address, email address, order number, and which goods the return applies to must be clearly stated in your message.
You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification.
You are responsible for the shipping cost, return shipping cost, delivery, and condition of the products upon return; therefore, the products should be well-packaged and in their original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the item if the product is used or damaged.

5.2 The right of withdrawal does not apply to:
Custom-made products, which have been specially tailored for you or have a clear personal touch according to your wishes. This also applies if, for example, I have changed the color of rings or changed the hanging device on the jewelry.

For more on the statutory right of withdrawal, see here.

Complaints

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped upon arrival, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.

6.1 How to proceed with a complaint:
Any errors and defects should always be reported to moaedvin@gmail.com, where you state your name, address, email address, order number, and a description of the defect.
If we are unable to remedy the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. For complaints, we follow guidelines from the National Board for Consumer Disputes (ARN), see arn.se.

Limitation of liability

We take no responsibility for indirect damages that may arise due to the product.
We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fires, wars, government decisions, reduced or non-delivery from suppliers.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right for any typographical errors on this website and for the final sale of products. We do not guarantee that the images accurately reproduce the exact appearance of the products as some color differences may occur depending on the monitor, photo quality, and resolution. We always try our best to display the products as accurately as possible.

Information about Cookies

According to the Electronic Information Act, visitors to a website must be informed, for privacy reasons, that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.

Personal data

By shopping at Moaedvin, you accept our data protection policy and our processing of your personal data. We value your personal integrity and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Moaedvin is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to handle your order and, in cases where you have requested newsletters or promotional offers, to adapt marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a physical person.
10.2 What data do we store?
To be able to manage your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation, such as the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar mailings are made with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, your social security number is also stored with the payment provider. The information is stored to enable the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Paypal.
10.4.2 Shipping company
To be able to deliver your orders and fulfill our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we cooperate with are: Postnord.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use [service name] for sending newsletters.
10.5 Right to access
You have the right to receive an extract of all information we hold about you. Extracts are provided electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or to supplement incomplete information.
10.7 Right to be forgotten
You can at any time request that the data concerning you be deleted. There are a few exceptions to the right to erasure, such as if it needs to be retained because we must fulfill a legal obligation (e.g., according to the Accounting Act).
10.8 Data protection officer
Moaedvin is responsible for the storage and processing of personal data in the web store and ensures that the rules are complied with.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB with its registered office in Helsingborg.

Changes to the General Terms and Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The changed terms and conditions are considered accepted in connection with an order or visit to the website.

Disputes and choice of law

In the event that a dispute cannot be resolved by mutual agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
In case of any dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.